Frequently Asked Questions


About Honda RoadSync


Q. What is the Honda Smartphone Voice Control system?

The Honda Smartphone Voice Control system enables you to control your smartphone using a handlebar switch on your motorcycle and voice control, by connecting your smartphone and motorcycle via Bluetooth. You can use the system by installing the "Honda RoadSync" app on your smartphone.

Q. What is Honda RoadSync?

Honda RoadSync is a smartphone app that connects your smartphone and motorcycle, and enables you to use the Honda Smartphone Voice Control system.

Q. What functions does Honda RoadSync app have?

Honda RoadSync app provides navigation, messaging, handsfree voice calls, music, and weather reports for the current location and destination, while you are riding your motorcycle. The functions that can be used while not riding will be updated as well.

Q. Does Honda RoadSync have voice recognition?

Yes, it does. To use Honda RoadSync’s voice recognition, you need to prepare a headset with audio input/output.

* For the iOS app, some voice recognition features are limited due to iOS system limitations.

Q. What do I need to use the Honda Smartphone Voice Control system?

You need a compatible motorcycle, and Honda RoadSync app installed on your smartphone.You also need a Bluetooth headset suitable for motorcycle riding. Please ask the sales person about the detail at Honda dealer.

* To use voice recognition, you need a headset with audio input.

Q. Which headsets are compatible with? Does Honda recommend any headsets?

Select headsets that are compatible with your smartphone. Please ask sales person at Honda dealer.

Q. I purchased a model which does not compatible of Honda Smartphone Voice Control system. Can I add the functionality later?

 

Honda does not retail the systems to retrofit Honda Smartphone Voice Control system.

Q. Which countries can Honda RoadSync app be used in?

 

Please refer top page.

Q. Which languages are supported?

 

【Android】
Honda RoadSync currently supports more than 20 languages shown below for app display. Please see ”App language” of advanced setting in Honda RoadSync app.

Supported language for voice feedback depends on the text-to-speech engine of your smartphone. The default engine is Google TTS. You can change voice feedback language in "Text-to-speech language" of advanced setting in Honda RoadSync app.

【iOS】
Only English can be used currently.

Q. Is Honda RoadSync compatible with iPhone (iOS)?

Currently, iOS app of Honda RoadSync can be used in the followinig country.

- India

We plan to increase the number of iOS supported countries in furture work.


Installing Honda RoadSync


Q. Where can I download Honda RoadSync?

You can download Honda RoadSync from the Google Play Store and App Store shown below.

*iOS app of Honda RoadSync can be used in the followinig country.
-India

Download on the App Store

Q. What smartphone models / OS is Honda RoadSync app compatible with?

Honda RoadSync requires Android 8.0 or later, and Bluetooth BLE 4.2 or later. To confirm whether the app supports your smartphone or not, please select icon shown below by your smartphone.

Download on the App Store

*  Compatible smartphone models may depend on OS updates.
*  Honda has not tested all smartphone models.
*  Honda plans on increasing the number of compatible smartphones by updates to Honda RoadSync.

Q. Does it cost to use Honda RoadSync?

Honda RoadSync is free of charge to download and use.

*Subscription fees may apply for music apps connected to Honda RoadSync, and smartphone data usage.


Connecting your smartphone via Bluetooth


Q. How can I connect via Bluetooth?

Please refer to Quick Start Guide.

Q. Do I need to set up an ID in the Honda RoadSync app?

You need Google account for initial app onboarding.

Q. Why do I have to grant the app various permissions?

Honda RoadSync app needs to be granted various permissions in order to access and operate data and functions required for infotainment features such as navigation, voice calls, messaging and music. These features will not be available if the required permissions are not granted. Regarding "access device's location", the reason why it needs "Allow all the time" is that Honda RoadSync app works as a background app even if the smartphone is locked.

Q. What are the points not to fail the Bluetooth connection?

Don’t connect Bluetooth directly to the vehicle without using Honda RoadSync app. Please connect Bluetooth to the vehicle by referring the app direction.

【iOS】
Additionally, please make sure the user is not already paired to the vehicle on the device before pairing.

 1. Go to the Bluetooth menu in the setting app.
 2. Find the user’s vehicle and tap the “i” button
 3. Tap “Forget This Device” and then tap “Confirm” in the dialog box.

Q. Can multiple smartphones be simultaneously? How many smartphones can be connected?

One smartphone can be connected to your vehicle’s Bluetooth unit at a time. To connect smartphones that have not been registered with the vehicle’s Bluetooth unit, please reset the bike’s Bluetooth settings first.


Using Honda RoadSync


Q. Can I display the smartphone screen while using Honda RoadSync app ?

By consenting to the safety warning on screen, you can display your smartphone screen while it is connected to your motorcycle via Bluetooth.

Q. How can I operate handle switches to use Honda RoadSync?

Please see the tutrial of Honda RoadSync app.

Q. The handlebar switch does not activate the app.

Please check Bluetooth connection first.

There are two types of meter modes on TFT type motorcycle, "Honda RoadSync mode" and "Default Mode". Once connected to the Honda RoadSync app, the meter automatically changed to "Honda RoadSync mode". Long-pressing the right button on the handlebar switchses to "Default Mode". Long-pressing the left button on the handlebar switches to "Honda RoadSync mode". These operations are announced on the tutorial on the app.

Q. Where do I place my smartphone?

To ensure safe operation and to avoid dropping your smartphone, please keep your smartphone not on the motorcycle but on yourself. Your smartphone is connected wirelessly by Bluetooth and can be operated by the handlebar switch and voice control.

Q. What commands can I use with voice recognition?

【Android】
You can use voice recognition to search for destinations and contacts, and input messages. There are no voice commands.

【iOS】
Voice recognition feature can be used only for inputting text by the voice when searching the destination due to iOS system limitations.

Q. What navigation apps are supported?

【Android】
Google Maps is supported for navigation.

【iOS】
The navigation service is provided by HERE Technologies.

Q. Is turn-by-turn navigation displayed on the TFT meter?

From a standpoint of safety, turn-by-turn navigation is not displayed. Directions are shown by voice feedback.

Q. Can I use 3rd party apps (WhatsApp, LINE etc.) for calling?

【Android】
You can't operate 3rd party apps for calling via Honda RoadSync app. You can call by using default calling application.

【iOS】
Placing call is not supported due to iOS system limitations.

Q. What kind of message apps can be used?

【Android】
Please see ”Choose supported message apps” in the Advanced settings.
Only SMS is supported for new message creation. You can reply to your received message with supported message application.

【iOS】
Please see ”Choose supported message apps” in the Advanced settings.
Only feature of readng out the recieved messages is available due to iOS system limitations.

Q. How can I change the notification setting of message app?

You can change the message app in the Advanced setting of Honda RoadSync app. All supported message apps installed on your smartphone will appear in setting selections. The selected message apps will notify you new message during riding. Please see "What kind of message apps can be used?" above.

Q. What kind of music apps can be used?

【Android】
Please see "Music Source" in the Anvanced settings.

【iOS】
Currently, only Apple Music can be used due to iOS system limitations.

Q. How can I change the music app used on Honda RoadSync app?

【Android】
You can change the music app in ”Music Source” in the Advanced setting of Honda RoadSync app. All supported music apps installed on your smartphone will appear as selections.

【iOS】
Currently, only Apple Music can be used due to iOS system limitations.

Q. Can I mute the sound?

You can mute the volume by long-pressing the down button on the handlebar switch. Long-press this button again to unmute.

Q. What is Trip History ?

While driving, driving history is recorded automatically and you can look back on it later.

Q. Which functions can I use without a headset?

You can connect your smartphone and motorcycle via Bluetooth, view operation instructions in tutorial mode, add favorites and change app settings and so on. Regarding the meter indication, when you receive a new message or calling, you can see the indicatore on the meter. As Honda RoadSync is designed for voice input and feedback, Honda recommends you to use the app with suitable motorcycle headsets.

Q. What functions can I use when my smartphone has no internet connection?

Without internet connection, you can connect the smartphone and motorcycle via Bluetooth, change app settings, play local music and change volume. However the fuctions which need internet connection can not work.

Q. Can I stop Bluetooth from automatically connecting?

【Android】
Please set “Bluetooth Auto launch” to OFF in Advanced settings in Honda RoadSync app.

【iOS】
There is no settings related with Bluetooth auto launch.

Q. What is the difference between “Feedback language” and “App language” in the language settings?

【Android】
“App language” sets the language displayed on your screen. “Feedback language” sets the voice feedback language. Please check both language settings as your preference for feedback language may be available even if it is not available as the app’s display language.

【iOS】
There is no setting item related to “Feedback language” and “App language”.

Q. How can I check the app version?

You can check the app version on Advanced settings of Honda RoadSync app.

Q. How do I shutdown Honda RoadSync app?

【Android】
If the Auto Connect / Disconnect setting is ON (default: ON), the app automatically shuts down once the motorcycle is OFF and the Bluetooth connection is terminated. If you shut down from the app screen, please  select Shutdown from Quick Settings.

【iOS】
There is no shutdown menu in the app. The app automatically shuts down once the motorcycle is OFF and the Bluetooth connection is terminated. 


Troubleshooting


Q. There is no sound.

Have you muted the volume? If so, you can unmute by long-pressing the down button on the handlebar switch.

Q. The sound is small.

Please make sure the smartphone and Bluetooth headset volume level.

Q. 【Android】 The voice feedback sound is smaller than other sounds.

【Android】
If you already set the volume to 100% and still are having difficulties hearing the voice feedback from the app, you can increase the Text-to-speech volume of your smartphone under the phone settings of "Accessibility" (Search "Text-to-speech" from the search bar of your smartphone's settings,find and activate "Amplify speech volume").

(eg: Pixel4) Settings > Accessibility > Text-to-speech output > Tap the Settings gear next to Preferred engine > Amplify speech volume (on/off)

Q. 【Android】Text to speech does not work.

【Android】
With Samsung smartphone, the Samsung text-to-speech engine is selected as default, which may be the cause. Please try using the Google text-to-speech engine instead by changing the setting within the Honda RoadSync app.

Q. I cannot hear the beep sound to commence voice recognition.

【Android】
Please check the "Ring volume" of the smartphone volume settings. The beep sounds is controled by the "Ring volume" and other functions are controled by the "Media volume".

【iOS】
Please confirm system volume to use text input for searching destination.

Q. Voice recognition ratio is not good.

It depends on your environment. To improve the voice recognition, please try below,

- Try to speak with a louder voice.
- Try to speak after the beep sound which announce the timing of starting voice recognition.
- Check the language setting and set the language which you speak.
- Wind may affect your headset's microphne. Try to change the microphone position or use full face helmet.
- Try to use headset which has good microphone specification.

Q. Voice recognition does not work.

Please confirm below. -Try other voice recognition service such as Google Assistant.

-Make sure your Bluetooth headset is connected correctly, and the microphone has been enabled.
-Try disconnecting you Bluetooth headset and see if voice recognition works via your smartphone’s microphone.
-Voice recognition performance can be affected by wind noise while riding. Try wearing a full-face helmet to avoid wind noise.

 

Q. Weather that is not my current location is read aloud.

If you check the weather with the destination set in “Navigation”, the weather at the destination will be notified. If you cancel “Navigation”, the weather at your current location will be notified.

Q. Weather does not complete loading.

Please make sure your smartphone is online. Please try using other apps that require a network connection to see if you are online.

Q. I get “No result” when using voice search for navigation.

The destination name may not be available for search. Please try another destination.

Q. I get “No result” when searching nearby for navigation.

There is possibility to the destination name may not be available for search. Please try another destination.

Q.  【Android】I get a Navigation error.

【Android】
Please go to Android Settings > App > Google Maps App and check the following steps: 
1. "Notifications" > Check that all notifications are on. 
2. "Battery" > Make sure it is "Unrestricted". 
3. "Data connection" > Make sure that "Allow data usage in background" is active. 
We also recommend that you restart your smartphone so that Google Maps app is also restarted.

Q. I cannot play music.

Please select a music app in the settings screen of Honda RoadSync app’ and make sure your music app can start to play in the background. If music is not ready to be played on the music app side, please start the music app so that it can be played and then operate it via Honda RoadSync app.

Q. "No network error" is occurred.

Please make sure your smartphone is online and try other apps that require a network connection to see if you are online.

Q. App is freezed.

Please try "Force stop" the app. Below is procedure of Force stop.
1. Long press the app icon on the smartphone app list.
2. Open "App info".
3. Select "Force stop".

Q. 【Android】Honda RoadSync app fails auto-start after the vehicle starts.

【Android】
- Make sure the Honda RoadSync's "Autostart" setting
    [Settings] > [Apps] > [Manage apps] > [Honda RoadSync] 
    [Autostart] > ON
- Xiaomi or Redmi smartphone need to change specific settings 
    [Settings] > [Apps] > [Manage apps] > [Honda RoadSync] > [Other permissions]
  Please make sure below 2 options are ON
    ・Show on Lock screen
    ・Display pop-up windows while running in the background

Q. Honda RoadSync does not work.

Please contact our email support. contact@honda-roadsync.com

Q. I cannot solve a problem though I have read the Frequently Asked Questions.

Please contact our email support. contact@honda-roadsync.com

Q. I found a bug.

Please contact our email support. contact@honda-roadsync.com


Advanced topics


Q. What should I do if I move to other countries?

【Android】
Please request the change of the country you reside in from ”Change my country of residence” of app support.

【iOS】
iOS app of Honda RoadSync can be used in the followinig country.

 -India

Q. Is any personal information stored on the motorcycle?

No personal information is stored on the motorcycle.

Q. Is there any chance my personal details will leak when I sell my motorcycle?

As no personal information is stored on the motorcycle, your information cannot be leaked.

Q. How can I delete my account data of Honda RoadSync?

Please inform us via support in the app. We will process and complete to delete account automatically by selecting "Delete account".

Q. How can I disclose my account data of Honda RoadSync?

Please contact our email support. contact@honda-roadsync.com