POINTWhat you can learn from this article
- Honda’s aviation business relies on cooperation with its partner companies to maintain service quality.
- Banyan Air Service is one of the Authorized Service Centers that has built a relationship with HondaJet since its launch.
- Banyan embodies Honda’s philosophy and, as brand ambassador, also serves as a partner in realizing dreams together.
Honda Aircraft Company (HACI) is responsible for Honda’s aircraft business. A key contributor to HACI’s service quality is the Authorized Service Centers that handle HACI’s after-sales service at 21 locations worldwide. In this issue of Honda Stories, Don Campion, founder of Banyan Air Service, one of HACI’s Authorized Service Centers, and Amod Kelkar, Senior Vice President and Chief Commercial Officer of HACI, discuss the Honda philosophy embedded in HondaJet services.
President of Banyan Air Service
HACI Brand Ambassador
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Don Campion
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HACI Senior Vice President and Chief Commercial Officer View More Close Amod Kelkar
Read MoreThe Authorized Service Center supporting HondaJet’s 24/7 rapid response and delivery services
Service hangar of Banyan Air Service
What is the relationship between Honda Aircraft Company (HACI) and Banyan Air Service?
Amod Kelkar, HACI Senior Vice President and Chief Commercial Officer
Thank you. We currently handle maintenance for 60 HondaJets, providing fuel supply for aircraft in the southeastern United States, as well as repairs, inspections, and part replacements for aircraft and electronic equipment in accordance with various guidelines, and aircraft sales.
As mentioned earlier, when we heard the news in 2014 that Honda was developing an aircraft, we were confident that this business would succeed and believed our services could meet Honda’s quality standards. We applied for a business partnership and have been providing after-sales service for HondaJet for over 10 years.
Don Campion, President of Banyan Air Service
In the field of very light business jets, it is truly innovative to provide a 24/7 rapid response and delivery service for AOG (Aircraft On Ground) situations while maintaining a globally unified and consistent quality standard. This is only possible thanks to the extensive network of HACI owned as well as authorized service centers. As a result, we have achieved a dispatch reliability rate* of 99.81% (As of August 2025), which is among the highest in the world, and this is entirely due to their cooperation.
* Dispatch Reliability: The percentage of flights departing within 30 minutes of scheduled departure time, used as a reliability indicator in aviation. Aircraft Chargeable factors are used in the calculation.
A Honda enthusiast captivated by the appeal of Honda products, who owns over 100 Honda products
The collection of Honda products owned by Don Campion
For Don Campion, what is behind your trust in Honda products and your firm belief that the HondaJet would definitely succeed?
I first encountered Honda products when I was 15 years old. In the rural town in Nigeria where I grew up, scooters and mopeds with bicycle-style pedals were the most common mode of transportation. One day, I saw a Honda motorcycle without pedals. I begged my parents to buy it for me. That motorcycle had no oil leaks, the lights were bright, and the engine was surprisingly quiet. It was like magic.
Two years later, when I was 17, I rode a Honda CB175 (175cc sports bike) and traveled across West Africa and neighboring countries. I embarked on a journey from my hometown of Egbe in Nigeria to London, England, crossing the Sahara Desert. There were no roads, and I had to refuel at fuel stations at oases every 500 miles on a bike that could cover approximately 250 miles per day. During that 2,000-mile journey, I became completely captivated by Honda products. This experience is the foundation of my trust and affection for Honda. To date, I have purchased over 100 Honda products (motorcycles, automobiles, power products, and aircraft), including those for my family.
Don Campion on his journey from Nigeria to England
What inspired you to enter the aviation industry?
When I was a child, the hospital where my parents worked and the boarding school I attended were about 500 miles apart, and the only way to travel was by small aircraft. A journey that would take two and a half days by Land Rover (off-road SUV) could be completed in just three and a half hours by light aircraft.
From this childhood experience, I realized how useful aviation could be as a mode of transportation in rural areas like Africa, and I was deeply attracted to its safety, time-saving efficiency, and comfort. I earned money by repairing and restoring Honda Civics, which at that time were still relatively unknown, but something I knew to be a quality car, while studying aviation in Toronto, Canada.
Earning his tuition by repairing Honda Civics
What is the story behind establishing Banyan Air Service?
After graduating from school, I began working as a contract pilot for light aircraft. I flew piston-engine light aircraft carrying about 10 passengers, but I gradually noticed that many small charter aircraft were struggling with maintenance. For small companies with only two light aircraft, it was not practical to hire full-time mechanics and meet the strict maintenance requirements of the Federal Aviation Administration (FAA). Additionally, there were not many companies offering maintenance services for such small operators.
In 1979, when I was 25, I decided to establish a maintenance service company specializing in small charter companies with three or fewer aircraft. Together with a friend I had known since childhood, I founded Banyan Air Service in Fort Lauderdale, Florida.
Founding days of Banyan Air Service
Aiming to be the “Customer’s Home” as a Partner Embodying Honda’s Philosophy
What motivated you to enter a partnership with Honda?
Since founding the company, I have dedicated myself to providing swift and high-quality service. For example, if a customer called at 10 p.m. on a Sunday night saying, “The battery has failed, but we need to fly passengers on a charter flight tomorrow morning,” I would rush to the site within 10 minutes and repair the aircraft. Such service and rapid response gained recognition gradually became our reputation.
Time passed, and in 2014, I heard about Honda’s announcement that they were developing an aircraft. The beauty and efficiency of the HondaJet were the epitome of corporate aviation. I was also strongly drawn to the Over-The-Wing-Engine-Mount (the HondaJet’s distinctive feature of positioning engines on top of the wings, rather than on the sides of the fuselage) developed by HACI. The AMS program (Aircraft Management Services) offered by Honda Aircraft Company, which allows owners to entrust aircraft maintenance, pilot training, and operational planning and management to HACI-certified experts, also seemed appealing. I proposed a business partnership with Honda, and here we are today.
Honda has the brand slogan “The Power of Dreams — How we move you.” and philosophies such as “Respect for the individual” and “The Three Joys.” Does Banyan Air Service share such philosophies?
“The Power of Dreams” represents a vision, while “How we move you.” symbolizes the emotional connection we strive to create. We are not just a fueling station, we are partners. Our goal is for customers to feel that Banyan is their home.
Additionally, we refer to our associates as “teammates” and have built long-term relationships with them. Many teammates have been with us for decades since our founding. This aligns with Honda’s philosophy of “Respect for the individual,” does it not?
Banyan Air Service celebrating the 45th anniversary with Teammates
Exactly. At HACI, we treat not only our associates but also our business partners with the same honesty and integrity as a family, pursuing the highest standards of quality and customer satisfaction from a long-term perspective. This mindset is the very essence of Honda’s philosophy. Don’s company is not just a business partner but a company that deeply resonates with Honda’s philosophy and works alongside us with that same commitment.
Just as Don was excited about the development of the HondaJet and believed in its success from the start, it remains our unwavering mission to provide both the power to turn dreams into reality and the emotion that moves people. Honda’s brand slogan is deeply rooted in all our activities.
The Honda Philosophy and brand slogan have guided us since the pioneering efforts in aircraft development led by HACI’s first president, Michimasa Fujino, and they continue to be carried forward under the leadership of the current HACI president, Hideto Yamasaki.
I recall the words Fujino-san (HACI’s first President and CEO) shared with me during my first visit to the HACI factory. At that time, through our discussions, I gained a deep sense of how Honda envisions the long-term future.
Paying close attention to user feedback and incorporating it into improvements. This approach embodies the Honda Philosophy and aligns perfectly with the principles and philosophy that we at Banyan have always valued.
One of Honda’s core philosophies that evokes a bond with stakeholders is “The Three Joys.”
Honda’s "Three Joys" refer to the joy of buying, the joy of selling, and the joy of creating, and they form the core of our services. Honda’s philosophy, which aims to bring joy to all stakeholders by ensuring customer satisfaction, pride among salespeople, and the joy of creation among developers, is something I feel deeply in my work.
Honda’s “Three Joys” philosophy is something I feel constantly in my work. The joy of buying is evident in the delivery experience at HACI. It is a special moment when the new owner is congratulated by the staff who actually manufactured the aircraft. The joy of selling is felt when conveying the appeal of the HondaJet. And the joy of creating is also realized by Banyan through customization and maintenance.
Delivering a HondaJet to its owner
What is your outlook for the future?
We have not only met the FAA's strict standards, but have actively pursued the acquisition of AS9100, an aerospace industry quality management standard, and the introduction of our own quality management system. Going forward, we will focus on innovation, including the successful development of the HondaJet Echelon, flight tests using 100% SAF (Sustainable Aviation Fuel), and improvements in aerodynamic performance and manufacturing costs.
Under the slogan “One Honda Team,” we will further accelerate the integration of Honda’s global culture. We will leverage the service quality expertise we have cultivated in other products, such as motorcycles, automobiles, and power products, to achieve further evolution.
As I mentioned earlier, our goal is to provide service that makes HondaJet owners feel that Banyan is their home. Recently, we opened a new hangar in St. Augustine, Florida, to enhance service levels for customers in the southern region. We are also considering the construction of a larger facility by 2026. We are committed to continuing to provide new value to the aviation industry alongside Honda, a company I believe in.
Since its founding, HACI has focused not only on selling aircraft but also on improving the quality of after-sales service. We have made safety, quality and customer satisfaction our top priorities, and in 2024, we announced a new commitment to quality management. We outlined three pillars: fostering a culture of quality first, continuous improvement, and the pursuit of customer satisfaction.
These principles are embodied by our network of 21 Authorized Service Centers worldwide, which play a significant role in ensuring the quality of HACI’s services. These centers handle aircraft repairs, upgrades, inspections, and any other maintenance events.
Banyan Air Service is one of the HondaJet’s Authorized Service Centers, and has supported the HondaJet and its operators from the launch of the HondaJet program to the present day.