These One ID General Terms of Use (these “General Terms”) are an agreement between Honda Motor Europe Limited a company registered in England & Wales under registration number 00857969 and whose registered address is Cain Road, Bracknell, Berkshire, RG12 1HL (“Honda”, “we”, “us” or “our”) and One ID customers (hereinafter “User”, “Users”, “you” or “your”) that govern your creation of a One ID account and use of and access to One ID services, including any individual products, services, applications software, platforms and other user interfaces made available through a One ID account from time to time (collectively, “One ID Service”).
The purpose of these General Terms is to set forth the terms and conditions of the One ID Service and the rights and obligations between Honda and the User with respect to the use of the One ID Service. The conditions for using the One ID Service are prescribed in these General Terms.
PLEASE READ THESE GENERAL TERMS CAREFULLY BEFORE USING THE ONE ID SERVICE. THESE GENERAL TERMS CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND HONDA REGARDING THE PROVISION AND THE USE OF THE ONE ID SERVICE. BY CREATING A ONE ID ACCOUNT, AGREEING TO THESE GENERAL TERMS, OR USING ANY ASPECT OF THE ONE ID SERVICE, YOU ARE CONFIRMING THAT YOU (I) HAVE FULLY UNDERSTOOD ALL CONTENTS HEREIN, (II) AGREE TO BE BOUND BY THESE GENERAL TERMS, AND (III) ARE BECOMING A PARTY TO A LEGAL AGREEMENT WITH HONDA AS FURTHER DESCRIBED IN SECTION 2.4. IF YOU DO NOT AGREE TO THESE GENERAL TERMS, DO NOT USE THE ONE ID SERVICE.
We may amend these General Terms from time to time. Any such amendment will be effective 30 days following either our dispatch of a notice to you in accordance with Section 12.2 or our posting of the amendment on the website associated with the One ID Service. If you do not agree to any change to these General Terms, you must discontinue using the One ID Service. You agree that your continued use of the One ID Service after any such amendments to these General Terms becoming effective shall be deemed to be an acceptance of any such amendments.
1.1Only legal residents of the United Kingdom are eligible to create a One ID account and use the One ID Service.
1.2The One ID Service is intended for use by users who are of the legal age required to hold a driver’s licence under the applicable laws in your country or territory of residence. If you are under the applicable age to hold a driver’s licence in your country or territory of residence, you are not eligible for the One ID Service.
1.3In addition to Section 1.2, if you are under the age of 16 (or under the applicable age of majority in your country or territory of residence), you may use the One ID Service only if you have the consent of your parent or guardian, including consent to these General Terms.
2.1An individual who wishes to use the One ID Service shall be allowed to apply for registration to the One ID Service using the method prescribed by Honda after agreeing to comply with these General Terms. He/she shall accurately enter or declare their most recent information in accordance with requested by Honda.
2.2The application of such individual (a “Registration Applicant”) will be evaluated by Honda at its sole discretion. Once Honda has approved the registration of the Registration Applicant, the Registration Applicant’s registration as a User shall be completed.
2.3By applying for registration to the One ID Service, the Registration Applicant shall be deemed to represent and warrant that he/she meets the eligibility requirements for registration set forth in these General Terms.
2.4When the registration specified in Section 2.2 above has been completed, an agreement for the use of the One ID, which consists of all terms of these General Terms (the “Agreement”), will be established between Honda and the User, and the User shall become able to use the One ID Service in accordance with these General Terms.
2.5If the Registration Applicant meets any of the conditions listed below at any time, Honda may reject the Registration Applicant’s registration, as well as re-registration. Additionally, Honda is not obligated to disclose the reason behind its decision and Honda bears no responsibility for any damages or losses caused to the Registration Applicant that have resulted from Honda’s rejection of the Registration Applicant’s registration or re-registration.
2.5.1If the Registration Applicant had applied for registration without using Honda’s prescribed method.
2.5.2If the Registration Applicant is a minor, an adult ward, a person under curatorship, or a person under limited guardianship, and the Registration Applicant did not acquire the consent of a legal representative, legal guardian, curator, or limited guardian to agree to these General Terms.
2.5.3If the Registration Applicant is, or is involved with, any Anti-Social Forces. “Anti-Social Forces” refer to organized criminal organizations and their members who make demands using violence, intimidation, slander and/or defamation, either as themselves or using a third party. This includes organized crime groups, terrorist organizations; political extremist organizations; extortionist and racketeering organizations; organizations engaging in criminal activities under the pretext of conducting social or political campaigns, organizations specialized in intellectual crimes; any other organizations similar to the foregoing; and members, associate members and affiliated companies of any of the foregoing. This also applies if Honda determines that the Registration Applicant is interacting with or participating with Anti-Social Forces in any way, such as being involved with the maintenance or operations of said Anti-Social Forces through the provision of funds or otherwise, or working in cooperation with the management of the Anti-Social Forces.
2.5.4If Honda determines that the Registration Applicant is an individual who has breached an agreement with Honda in the past, or such an individual is connected with the Registration Applicant.
2.5.5If the profile data entered by the Registration Applicant includes, in part or in full, false, inaccurate or outdated information.
2.5.6If Honda deems it otherwise inappropriate to register the Registration Applicant as a User.
3.1Where any fees are applicable to any One ID Service, to Honda or its group companies, you will be separately provided with and required to agree to a set of applicable fees and payment terms. If you agree to the same, you are obliged to make payments in accordance therewith.
4.1You shall use the One ID Service responsibly and shall be fully liable for every action you have performed while using the same, as well as all results thereof, including any activity that occurs via your account even if that activity is not by you or is without your knowledge or consent.
4.2You may not share your account information (except with an account administrator authorized by Honda), whether intentionally or unintentionally or use another person’s account. You are responsible for maintaining the security and control of your One ID account and the passwords associated therewith. We may require you to enable multi-factor authentication and provide a phone number or an alternate e-mail for information security purposes. We assume no responsibility for any loss that you may sustain due to a compromise of your account login credentials, or your failure to follow or act on any notices or alerts that we may send to your e-mail address or telephone number. You are responsible for keeping your e-mail address and telephone number up to date to receive any notices or alerts from us, and you are also responsible for carefully reviewing any messages purporting to be from Honda to ensure they are legitimate. We assume no responsibility if you are unable to access your One ID account because you cannot provide the appropriate login credentials.
4.3If you suspect that your One ID account or any of your security details have been compromised, you must immediately contact Honda Customer Support.
4.4You are responsible for keeping your account active, which may include signing in periodically, to avoid disruption or loss of access to the One ID Service. If you do not sign into your account periodically, we reserve the right to assume your account is inactive, and you agree that we may close it for you. You understand that you will lose access to any data stored in your account upon closure. Prior to closing your account for inactivity, we will attempt to provide notice to you.
4.5If there are cases that arise from your misuse of the One ID Service, including cases in which Honda receives formal complaints from third parties due to such misuse, and such misuse results in Honda incurring damages or losses in any way, including legal expenses, you must immediately compensate such damages or losses to Honda in accordance with any claims or billings sent from Honda.
4.6If there is any change in the information registered in connection with the One ID Service, you must promptly update the same in accordance with the steps prescribed by Honda.
5.1You agree that you may not and agree not to:
5.1.1reproduce, download, distribute, upload, transmit, display, sell, rent, lease, create derivative works of, or otherwise use or exploit all or a part of any application software, platform, user interface, data or other contents provided as part of the One ID Service (or their derivative works) (collectively, the “Contents”) other than expressly permitted under these General Terms;
5.1.2provide us with false or incorrect information in connection with the One ID Service (including, but not limited to, using a third party’s user name, password, account information, name or other attributes);
5.1.3disclose, transfer or lend your accounts (including, but not limited to, your ID and password associated therewith) to a third party or otherwise allow a third party to use the accounts;
5.1.4use the One ID Service in connection with any other product or service that you do not have an appropriate title or right;
5.1.5move, decompile, reverse-engineer or disassemble the Contents, any digital rights management mechanism, device, or other content protection or access control measure incorporated into the Contents;
5.1.6bypass, modify, defeat, tamper with or circumvent any of the functions or protections of the One ID Service or Contents;
5.1.7access, monitor or copy any element of the One ID Service or Contents using automated means (including, but not limited to, a robot, spider or scraper);
5.1.8destroy, obstruct, tamper with or alter any system, data or network related to the One ID Service; transmit to us, store on any system related to the One ID Service, or activate, any data containing computer viruses or other harmful computer programs; or otherwise cause loss to us;
5.1.9damage, disable, overburden or impair the One ID Service or any network, hardware, platform, channel, interface or other environment through which the One ID Service is provided;
5.1.10infringe any third party rights or misappropriate any confidential or proprietary information of a third party; or
5.1.11use the One ID Service in any unlawful or improper manner, for any unlawful or improper purpose, or in any manner inconsistent with these General Terms or applicable laws and regulations.
6.1We may collect information from you regarding use of the One ID Service, which may include personal information. For more information about our collection, use and sharing of your information, please refer to our Privacy Policy, URL of which is described below.
https://global.honda/en/roadsync-duo/pp/GB/oneid.html
You may be entitled by local legislation to make certain privacy requests to us. However, as these requests would incur a processing cost, users shall moderate the frequency of such requests. Grossly repetitive or unreasonable requests may be deemed to be a form of abusive behaviour in violation of these General Terms.
7.1You may cancel your subscription to the One ID Service and terminate your use of the One ID Service at any time by following the deregistration process separately established and notified to you by us. Cancellation or termination of your One ID account does not relieve you of any obligation to pay any outstanding fees associated with your subscription, including, but not limited to, any early cancellation fees (if applicable).
7.2We may, in our sole discretion and without notice or liability to you, restrict, suspend or terminate your use of, or access to, all or a part of the One ID Service at any time if: (i) we believe that you have or intend to violate any of these General Terms, you fall under any of Sections 2.5.1 through to 2.5.6, or your subscription to the One ID Service is otherwise inappropriate; (ii) we are required to do so under law, rule, regulation or other governmental orders, decisions or instructions; (iii) any unexpected technical issues or problems occur; (iv) a regular or emergency maintenance is conducted; (v) we cannot contact you despite multiple attempts; or (vi) circumstances arise that are reasonably beyond our control (including, but not limited to, earthquake, flood or other natural disasters, catastrophe, epidemic, pandemic, labour dispute, civil disruption, war, power failure, data transmission failure, network failure, a failure of telecommunication equipment or amendment of law or regulation).
7.3We may, for any reason whatsoever, including for convenience, in our sole discretion and without any liability to you, restrict, suspend or terminate your use of, or your access to, all or a part of the One ID Service, upon 30 days following our dispatch of a notice to you in accordance with Section 12.2 or our posting on the website associated with the One ID Service.
7.4When you cancel your subscription to the One ID Service, or we terminate your use of the One ID Service, in accordance with this Section 7, all agreements relating to the One ID Service formed between Honda and you are immediately terminated. Upon such cancellation or termination, you must immediately cease using the One ID Service and destroy or delete all copies of the Contents from any of your devices. Our rights, your obligations, and any provisions herein which by their nature are intended to survive cancellation or termination of the Agreement, including, but not limited to, Sections 8 through 12 shall survive such cancellation or termination.
8.1SUBJECT TO SECTION 9.3, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ONE ID SERVICE IS PROVIDED ON AN “AS IS” BASIS. YOU ASSUME ALL RESPONSIBILITY FOR SELECTION OF THE ONE ID SERVICE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION OF, USE OF, AND RESULTS OBTAINED FROM THE ONE ID SERVICE. HONDA AND ITS GROUP COMPANIES (COLLECTIVELY, THE “HONDA GROUP COMPANIES”) DO NOT REPRESENT OR WARRANT THAT THE ONE ID SERVICE WILL NOT CONTAIN ERRORS. HONDA GROUP COMPANIES DO NOT REPRESENT OR WARRANT THAT THE ONE ID SERVICE WILL MEET LEGAL REQUIREMENTS FOR USE WITH VEHICLES.
8.2You hereby acknowledge and agree that certain atmospheric, geographic or topographic conditions, failure, congestion or outages of utility or wireless networks, and other various conditions beyond our control (“External Factors”) may prevent or delay us from providing the One ID Service to you, or affect the quality of the One ID Service. Honda shall not be responsible where the One ID Service or your use of, or access to, the One ID Service is restricted, impaired or otherwise impacted by any External Factors.
9.1The Honda Group Companies are responsible for losses you suffer caused by us breaking this Agreement, unless the loss is:
9.1.1Unexpected. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Agreement, or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the Agreement was made, both we and you knew it might happen (i.e. if you discussed it with us during the order process).
9.1.2Caused by a delaying event outside our control. As long as we have taken the steps set out under section 9.3, we are not responsible for delays outside of our control.
9.1.3Avoidable. Something you could have avoided by taking reasonable action.
9.2We only supply the One ID Services under the terms for domestic and private use. If you are using the One ID Services for any commercial, business or re-sale purpose the Honda Group Companies will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.3The Honda Group Companies do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the One ID Services.
9.4We are not responsible for delays outside our control. If our supply of the One ID Services are delayed by an event outside its control (for example because failure of public or private telecommunications networks, failure of the One ID Services due to lack of GPS signal, lack of internet connection, adverse weather conditions, natural disasters, or change of law or any governmental directions or orders), then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this the Honda Group Companies will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Agreement.
10.1You shall indemnify, hold harmless, and defend the Honda Group Companies, and their officers, employees, directors, representatives, agents, licensors and suppliers from and against any damages (including, but not limited to, all attorney’s fees and expenses), claims and lawsuits that arise or result from or in relation to your use of the One ID Service, including, but not limited to, property damage, personal injury or death.
11.1The Agreement and all contracts for use of the One ID Service shall be governed by the laws of England, without reference to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is not applicable.
11.2The English courts shall be the exclusive court with jurisdictional control over all disputes between you and Honda that arise from or are related to the Agreement or contracts for use of the One ID Service. However, if you live in Wales, Scotland or Northern Ireland: (i) you shall also be entitled to bring claims against Honda in the courts of the country you live in, and (ii) Honda shall also be entitled to bring claims against you in the courts of the country you live in.
12.1In accordance with Regulation (EU) 2023/2854 (the “Data Act”), we acknowledge and respect your rights regarding access to and use of data generated through your use of the App and related connected products or services.
12.2The provisions set out in the Data Act Annex to these Terms form an integral part of your legally binding agreement with Honda Motor Europe Ltd. (“Honda”). Honda Motor Europe Ltd. and Honda Motor Co. Ltd, Japan, are the entities that collect, control, or manage data generated by the connected product and the App. These provisions outline your rights as a user, and Honda’s obligations as a Data Holder as applicable under the Data Act.
12.3If you are entitled to request access to data generated by your use of the connected product and/ or the App from Honda, Honda Motor Europe Ltd, UK, will provide such access in a structured, commonly used, and machine-readable format, free of charge, subject to the Data Act Annex. This also applies for access requests directed towards Honda Motor Co. Ltd, Japan, in which case Honda Motor Europe Ltd. acts on behalf of Honda Motor Co Ltd., Japan.
12.4Where applicable, Honda will ensure that any data access or sharing arrangements with third parties comply with the fairness, transparency, and interoperability requirements set out in the Data Act, including the prohibition of unfair contractual terms under Article 13.
12.5In the event of any conflict between these Terms and the Data Act Annex, the provisions of the Data Act Annex shall prevail with respect to any matter governed by the Data Act.
13.1Customer Support: Honda Customer Support is available to address most concerns that you may have regarding the One ID Service. Contact Honda Customer Support [0345 200 8000].
13.2Notice: We may notify you via your e-mail or postal address associated with your account, postings within the One ID account, or other legally accepted means. It is your responsibility to keep your account information current to receive notifications. The notices are deemed to be received by you on the date of the email or posting. You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from us. Even where any notice is unable to be delivered because your contact information is not accurate, current or complete, such notice shall be deemed to be received on the date of the email or posting made in accordance with this Section 13.2.
13.3Non-Assignment: You may not assign or otherwise transfer the Agreement or your rights and obligations under the Agreement, in whole or in part, without our written consent, and any such attempt will be void. We may assign or transfer our rights under the Agreement to a third party without your consent.
13.4Severability: If any provision of these General Terms is held unlawful, invalid or unenforceable for any reason, the remainder of these General Terms will continue in full force and effect and such provision shall be ineffective only to the extent of such invalidity or unenforceability.
13.5English Version: The English version of these General Terms will be the version used when interpreting or construing these General Terms.
13.6Terms for Individual Service or Software: These General Terms set out terms and conditions generally applicable to your use of the One ID Service. Honda or its group companies may from time to time set out additional terms and conditions applicable to individual products, services, application software, platforms and other user interfaces made available through a One ID account. To use such individual products, services, application software, platforms and other user interfaces, you must agree to those terms and conditions in the manner set forth therein. Such terms and conditions are incorporated into these General Terms by reference, and any breach of such terms and conditions shall be deemed to be a breach of these General Terms.
13.7Entire Agreement: These General Terms and the provisions referenced herein constitute the entire agreement between you and Honda pertaining to the subject matter hereof and supersedes all prior or other arrangements, understandings, negotiations and discussions, whether oral or written. No waiver of any of the provisions of these General Terms shall be deemed or shall constitute a waiver of any other provisions hereof, nor shall a waiver constitute a continuing waiver unless otherwise expressly provided.
13.8Third Party Rights: The Agreement is between you and Honda and no other party shall be entitled to enforce it.
General Terms as of 4.9.2025
1.1This Annex sets out commitments to meet the requirements of the EU Data Act.
1.2Honda Motor Europe Ltd., Cain Road, Bracknell, Berkshire, RG12 1HL, UK, and Honda Motor Company Ltd., 2-1-1, Minami-Aoyama, Minato-ku, Tokyo 107-8556, Japan, are the entities that collect, control, or manage data generated by the connected product and the App. Both entities are data holders in the sense of the EU Data Act.
1.3In this Annex:
1.3.1Honda Motor Europe Ltd. is referred to as “HME” or “Data Holder” and Honda Motor Company Ltd., referred to as “Honda Japan”.
1.3.2You are referred to as the “User”.
Data Holder and User are referred to collectively as the “Parties” and individually as a “Party” for purposes of this Data Act Annex.
Only Data Holder and User are Parties to these Data Act Terms. Whenever data access is requested from Honda Japan, Data Holder will provide such access on behalf of Honda Japan but in its own name subject to the terms and conditions of this Data Act Annex.
2.1This Annex applies with respect to the User’s Honda motorcycles (referred to as “Product(s)”) and RoadSync Duo App Services (including use of this App).
3.1The data covered by this Annex (the “Data”) consists of any readily available Product Data or Related Service(s) Data relating to the User within the meaning of the Data Act.
Agreed use of non-personal Data by the Data Holder
4.1The Data Holder may use and share with Honda affiliated group companies for their own use the Data that are non-personal Data for the following purposes:
4.1.1Performing any agreement with the User or activities related to such agreement (e.g. issuing invoices, generating and providing reports or analysis, financial projections, impact assessments, calculating staff benefit);
4.1.2Providing support, warranty, guarantee or similar services or to assess User’s, Data Holder’s or third party’s claims (e.g. regarding malfunctions of the Product) related to the Product or Related Service;
4.1.3Monitoring and maintaining the functioning, safety and security of the Product or Related Service;
4.1.4Improving the functioning of any product or related service offered by the Data Holder;
4.1.5Developing new products or services, including artificial intelligence (AI) solutions, by the Data Holder, by third parties acting on behalf of the Data Holder (i.e. where the Data Holder decides which tasks will be entrusted to such parties and benefits therefrom), in collaboration with other parties or through special purpose companies (such as joint ventures);
4.1.6Aggregating these Data with other data or creating derived data, for any lawful purpose, including with the aim of selling or otherwise making available such aggregated or derived data to third parties, provided such data do not allow specific data transmitted to the Data Holder from the connected product to be identified or allow a third party to derive those data from the dataset.
4.2The Data Holder undertakes not to use the Data to derive insights about the economic situation, assets and production methods of the User, or about the use of the Product or Related Service by the User in any other manner that could undermine the commercial position of the User on the markets in which the User active, as relevant to the nature of the User. None of the Data uses agreed to under Section 4.1 may be interpreted as including such Data use, and the Data Holder undertakes to ensure, by appropriate organisational and technical means, that no third party, outside the Data Holder’s organisation or Honda group companies, engages in such Data use.
Sharing of non-personal data with third parties and use of processing services
4.3The Data Holder may share with third parties Data which is non-personal data, if:
4.3.1the Data is used by the third party exclusively for the following purposes:
4.4The User hereby grants the Data Holder an irrevocable license to use and share the Data in accordance with Sections 4.1 and 4.3.
4.5User grants the same rights to use and share (with Honda affiliated group companies) the Data that are non-personal data for the purposes set forth in Section 4.1. to Honda Japan and Honda Japan shall have the same rights to share the Data with third parties as set forth in Section 4.3. Data Holder shall procure that Honda Japan will comply itself with the obligations set forth in Section 4.3.2 above. The User hereby grants Honda Japan an irrevocable license to use and share the Data in accordance with Sections 4.1 and 4.3.
5.1The Data Holder may use, share with third parties or otherwise process any Data that is personal data, provided it has a legal basis to do so. The Data Holder’s Privacy Notice Honda RoadSync Duo | Honda Global provides further detail.
6.1Only to the extent the User cannot directly access the Data from the Product or Related Service in accordance with Article 3 (1) of the Data Act, the User is entitled to obtain access to the Data from the Data Holder upon request (via the App or such other method as communicated by the Data Holder), in accordance with the terms of this Annex and Article 4 of the Data Act.
7.1The Data Holder shall make the Data available to the User:
7.1.1free of charge for the User; and
7.1.2without any representation or warranty as to the quality or content of the data beyond what is required by Art. 4 (1) Data Act.
8.1Notwithstanding any changes as per the One ID General Terms of Use, the Data Holder may, in good faith, unilaterally change the specifications of the Data or the access arrangements provided pursuant to this Annex, if this is objectively justifiable – for example a technical modification due to a security vulnerability in the Data Holder’s infrastructure or other legitimate reasons.
8.2The Data Holder must give notice of the change to the User without undue delay. Where the change may negatively affect Data access and use by the User more than just to a small extent, the Data Holder must give notice to the User a reasonable period before the change takes effect (save where impossible or unreasonable in the circumstances, such as where immediate changes are required because of a detected security vulnerability).
9.1The provisions below apply exclusively to Data or metadata included in the Data to be made available by the Data Holder to the User, which are protected as trade secrets (as defined in the Trade Secrets Directive (EU) 2016/943), held by the Data Holder or another Trade Secret Holder (as defined in said Directive).
9.2The Data protected as trade secrets (“Identified Trade Secrets”) and the identity of the Trade Secret Holder(s) shall be identified to the User by the Data Holder acting reasonably.
9.3The obligations below remain in effect after any termination of the corresponding Product and/or Services contract, unless otherwise agreed by the Parties.
9.4The obligations for Users in the context of Identified Trade Secrets shall also apply where a User obtains access to Data via direct access as per Art. 3 (1) EU Data Act.
Protective measures to be taken by the User
9.5The User must apply the protective measures set out in the Appendix to this Annex (“User Protective Measures”).
9.6If the User is permitted to make Data protected as Trade Secrets available to a third party, the User must (i) inform the Data Holder in advance, specifying the Data in question, and give the Data Holder the identity and contact details of the third party and (ii) must only share Identified Trade Secrets if the third party has signed an agreement that includes a commitment by the third party to comply with the User Protective Measures and ensures that such commitment has binding effect vis a vis the Data Holder.
9.7In order to verify if and to what extent the User has implemented and is maintaining the User Protective Measures, the User shall if requested from time to time by the Data Holder provide evidence demonstrating such matters.
Protective measures taken by the Data Holder
9.8The Data Holder may also apply technical and organisational protection measures to preserve the confidentiality of the shared and otherwise disclosed Identified Trade Secrets (e.g. making the data available via encrypted file transfer or storage methods). The Data Holder may unilaterally add further appropriate technical and organisational protection measures, in accordance with this section. All the foregoing measures together comprise the “DH Protective Measures”.
9.9The User undertakes not to alter or remove such DH Protective Measures, unless otherwise agreed by the Parties.
10.1The Data Holder shall share the Data, including Identified Trade Secrets, in accordance with this Annex, and may not refuse, withhold or terminate the sharing of any Identified Trade Secrets, except as explicitly set forth below.
10.2Where the User Protective Measures and the DH Protective Measures do not materially suffice to adequately protect a particular Identified Trade Secret, the Data Holder may, by giving notice to the user with a detailed description of the inadequacy of the measures:
10.2.1unilaterally increase the protection measures regarding the specific Identified Trade Secret in question, in accordance with Section 9, or
10.2.2request that additional protection measures be agreed. If there is no agreement on the necessary additional measures after a reasonable period of time and if the need of such measures is duly substantiated, e.g. in a security audit report, the Data Holder may suspend the sharing of the specific Identified Trade Secret by giving notice to the User and to the competent authority designated pursuant to Article 37 of the Data Act, with copy of this sent to the User.
The Data Holder must continue to share any Identified Trade Secrets other than these specific Identified Trade Secrets.
10.3If, in exceptional circumstances, the Data Holder, Honda Japan and/or the Trade Secret Holder is highly likely to suffer serious economic damage from disclosure of a particular Identified Trade Secret to the User despite the User Protective Measures and the DH Protective Measures having been implemented, the Data Holder may withhold or suspend the sharing the specific Identified Trade Secret in question. They may do this only if they give a duly substantiated notice to the User and to the competent authority designated pursuant to Article 37 of the Data Act, with a copy being sent to the User. However, the Data Holder must continue to share any Identified Trade Secrets other than those specific Identified Trade Secrets.
10.4If the User (i) fails to implement and maintain their User Protective Measures; or (ii) alters/removes the DH Protective Measures and if this failure is duly substantiated by the Data Holder, the Data Holder is entitled to withhold or suspend the sharing of the specific Identified Trade Secrets, until the User has resolved the incident or other issue as described in the following:
10.4.1The Data Holder must, without undue delay, give duly substantiated notice to the User and to the competent authority designated pursuant to Article 37 of the Data Act.
10.4.2On receiving this notice, the User must (i) address the incident/issue without undue delay; and (ii) resolve the issue in consultation with the Data Holder.
10.5In the event the Data Holder withholds or suspend the sharing of data pursuant to Sections 10.3 or 10.4 above, without prejudice to any termination arising under Section 7 of the One ID General Terms of Use, the Data Holder may in any event terminate its corresponding contract with the User for providing the App service if:
10.5.1all the conditions of, as applicable, Section 10.3 or Section 10.4 have been met;
10.5.2no resolution has been found by Parties after, despite an attempt to find an amicable solution, including after intervention by the competent authority designated under Article 37 of the Data Act; and
10.5.3the User has not been awarded by a competent court with court decision obliging the Data Holder to make the Data available and there is no pending court proceedings for such a decision.
10.6In the event that the User makes false representations about its compliance with the terms of this Annex and if this failure is duly substantiated by the Data Holder, the Data Holder is entitled to withhold or suspend the sharing of data under this Annex and may terminate the Service in accordance with Section 7 of the One ID General Terms of Use.
11.1Without prejudice to other remedies available to the Data Holder, if the User alters or removes technical protection measures applied by the Data Holder or does not maintain the technical and organisational measures taken by them pursuant to this Annex, the Data Holder may request the User:
11.1.1to erase the data made available by the Data Holder or any copies thereof; and/or
11.1.2end the production, offering or placing on the market or use of materials, derivative data or services produced on the basis of knowledge obtained through the Identified Trade Secrets, or the importation, export or storage of infringing materials for those purposes, and destroy any infringing materials, where there is a serious risk that the unlawful use of those data will cause significant harm to the Data Holder or the Trade Secret Holder or where such a measure would not be disproportionate in light of the interests of the Data Holder or the Trade Secret Holder; and/or
11.1.3compensate any party suffering from the misuse or disclosure of such unlawfully accessed or used data.
12.1Where under this Annex the Data Holder exercises the right to withhold, suspend or in any other way end or refuse the data sharing to the User, said Data will be made available to the User once the appropriate protections are agreed and implemented, provided that the data is then still readily available for the Data Holder.
12.2The Data Holder shall retain the relevant data for a reasonable period, provided that such data remains readily available and retention does not impose a disproportionate burden. The retention obligation ends where a competent authority or court in a binding decision allows the deletion of such retained data or where the corresponding contract with the User terminates.
12.3The Data Holder will bear the necessary costs for retaining the data under Section 12.2. However, the User will cover such costs in part or in full where and to the extent the withholding, suspension or refusal to provide data was caused by the User acting in bad faith.
13.1The User may use the Data made available by the Data Holder upon their request for any lawful purpose and/or share the Data freely subject to the limitations below.
Unauthorised use and sharing of data
13.2The User undertakes not to engage in the following:
13.2.1use the Data to develop a connected product that competes with the Product, nor share the Data with a third party with that intent;
13.2.2use such Data to derive insights about the economic situation, assets and production methods of the manufacturer or, where applicable the Data Holder;
13.2.3use coercive means to obtain access to Data or, for that purpose, abuse gaps in the Data Holder’s technical infrastructure which is designed to protect the Data;
13.2.4share the Data with a third-party considered as a gatekeeper under article 3 of Regulation (EU) 2022/1925 (being large technology platforms that act as crucial point of access for businesses to reach consumers, that can have a significant impact and lasting presence in a market);
13.2.5use the Data they receive for any purposes that infringe EU law or applicable national law.
13.3Data sharing upon the User’s request with a Data Recipient
Making Data available to a Data Recipient
13.4The Data shall on request by the User be made available to a Data Recipient (the Data Recipient may be required to pay for such provision). This request:
13.4.1shall be submitted via the Honda Data Services Portal or other method directed by the Data Holder;
13.4.2must not benefit a third party considered as a gatekeeper under Article 3 of Regulation (EU) 2022/1925 and cannot be made in the context of the testing of new connected products, substances or processes that are not yet placed on the market;
Transfer of use
14.1Where the User, on a basis permitted by its contract for the corresponding Product and/or Service, contractually transfers: (i) ownership of the Product; and/or (ii) their rights to use the Product and/or receive Related Services, to a subsequent natural or legal person (‘Subsequent User ’) and loses the status of a user after the transfer to a Subsequent User, the User must:
14.1.1ensure that the Subsequent User cannot use the initial User’s account (by not allowing other/subsequent bike users to access/use the account by sharing log in details, for example),
14.1.2notify the Data Holder of the transfer.
14.2The rights of the Data Holder to use Product Data or Related Services Data generated prior to the transfer will not, for the period retained by the Data Holder pursuant to its applicable retention policy, be affected by a transfer.
Multiple users
14.3Where the initial User grants a right to use of the Product and/or Related Service(s) to another party (“Additional User”) while retaining their position as a user, or where there are multiple Users for any other reason, the Parties undertake to comply with the requirements set out in this provision.
14.4The User must:
14.4.1only request access to Data that is not related to those other users, save where the User has ensured that access to data from other users is covered by their consent or by a legal ground under GDPR, if applicable; and
14.4.2ensure that the Additional User cannot use the initial User’s account;
14.4.3act as a first contact point for the Additional User if the Additional User makes a request under Articles 4 or 5 of the Data Act or a claim regarding the use or making available of the Data by the Data Holder (as it is not possible for an Additional User to make such requests via the App themselves).
14.4.4ensure that the Additional User agrees to the terms of this Annex or to terms substantially reflecting the content of this Annex with binding effect for the benefit of the Data Holder and Honda Japan, in particular
15.1To the extent a request by the User to make available data to User or to a Data Recipient concerns Data which is personal data and the requesting User is not the data subject,
15.1.1the request must only be submitted if there is a valid legal basis for making personal data available under Article 6 of Regulation (EU) 2016/679 (GDPR) and only, where relevant, the conditions set out in Article 9 of that Regulation and of Article 5(3) of Directive 2002/58/EC (Directive on privacy and electronic communications) are met.
15.1.2The User must indicate to the Data Holder, in each such request, the legal basis for processing and is fully responsible for ensuring that making available personal data upon each request is covered by sufficient legal ground. The Data Holder may at any time require the User to provide documentation that proves the existence of the legal ground identified.
15.1.3The User must inform Data Holder immediately whenever the legal ground identified is no longer available to cover the requested making available of data (e.g. where data subjects have withdrawn consent, data processing is no longer necessary for the performance of a contract or factors relevant for a balance of interest test have changed etc.).
15.1.4The User must ensure that the data subject is adequately informed about the specific, explicit and legitimate purposes of the processing of the data made available to the user or other data recipient and how the data subject can effectively exercise his or her rights.
15.1.5The User is solely responsible for agreeing the purposes and conditions with the Data Recipient and the Data Holder may not be held liable for the absence of such an agreement between the User and the third party.
15.2The Data Holder may refuse and/or suspend the making available of data in case it has legitimate concerns about the existence and validity of the legal ground presented by the User or in case it has any other reason to believe that making the data available may not be in compliance with laws.
16.1If the User culpably breaches their obligations as set out in this Annex and such breach results in the illegal use and sharing of Product or Related Services Data by the Data Holder or Honda Japan, the User shall indemnify the Data Holder or Honda Japan against any claims (for damages, injunctions etc.) by the Subsequent or Additional User towards the Data Holder or Honda Japan arising directly from such breach. The indemnification obligation shall apply only to the extent that the User is responsible for the breach (i.e., in cases of intent or negligence). This shall not affect the Data Holder’s and Honda Japan’s obligation to mitigate damages.
17.1The rights and obligations under this Annex will cease applying:
17.1.1when the Product or Related Service is no longer capable of generating the Data; or
17.1.2upon the User transferring ownership of the Product or when the User’s rights with regard to the Product under a rental, lease or similar agreement or the user’s rights with regard to the Related Service come to an end; or
17.1.3when both Parties so agree.
The second and third sub-paragraphs above shall be without prejudice to the terms of the Annex remaining in force between the Data Holder and any Subsequent or Additional User.
17.2Expiry or termination of the User’s contract for a Product or Services:
17.2.1releases both Parties from their related obligation to effect and to receive future performance under this Annex but does not affect the rights and liabilities that have accrued up to the time of termination;
17.2.2does not affect any provision in this Annex which is to operate thereafter, which remain in full force and effect;
17.2.3will have the effect that the Data Holder shall immediately cease to retrieve the Data generated or recorded as of the date of termination or expiry;
17.3Notwithstanding termination or expiry of this Annex, the Data Holder remains entitled to use and share the Data generated or recorded before the date of termination or expiry as specified in this Annex and/or the contract concerned.
17.4Section 17.3 applies equally for Honda Japan.
17.5User acknowledges that if User decides to delete the App the Data will no longer be accessible.
Fundamental non-performance
18.1Non-performance of an obligation by a Party is fundamental to this Annex if that non-compliance:
18.1.1would cause significant harm to the other Party; or
18.1.2the non-performance substantially deprives the aggrieved Party of what it was entitled to expect under this Annex, unless the other Party did not foresee and could not reasonably have foreseen that result; or
18.1.3the non-performance is intentional.
Excuse of a Breach
18.2A Party’s non-performance is excused to the extent it proves that it is due to an impediment beyond its reasonable control (including where caused the other Party’s non-performance of its duties) and that it could not reasonably have been expected to have avoided or overcome the impediment or its consequences. The non-performing Party must ensure that notice of the impediment and of its impact is received by the other Party within a reasonable time after the non-performing Party knew or ought to have known of the circumstances.
Damages
18.3Where a Party claims damages for breach by the other Party of its obligations under this Annex, the breaching Party is liable only for loss which could reasonably have been foreseen at the time of entering into the corresponding contract for a Product and/or Service – unless the breach was intentional or grossly negligent.
Specific Remedies (without limiting any other remedies available under applicable law)
18.4In the event the User has accessed or used Data in violation of this Annex or otherwise failed to comply with the terms of this Annex, the Data Holder may:
18.4.1require that the User erases any Data accessed in violation of this Annex together with copies;
18.4.2suspend the sharing of Data with the User, until the User complies with their obligations under this Annex, if the non-performance of User’s obligations is fundamental;
18.4.3terminate the User’s access to the Data, provided (i) the non-performance of User’s obligations is fundamental; and (ii) it is reasonable and lawful in the circumstances for Honda to take that action.
18.4.4The User may withdraw its permission granted to Honda use the Data, by giving notice to the Data Holder, if:
Withdrawal of the permission by the User may result in Honda no longer being able to provide the service.
18.5Nothing in this clause shall limit liability for intent, gross negligence, or injury to life, body, or health and where such liability cannot be excluded under applicable law.
19.1The following information must be considered “Confidential Information”:
19.1.1information referring to the trade secrets, financial situation or any other aspect of the operations of the other party, unless the other Party has made this information public;
19.1.2information referring to the User and any other protected third party, unless they have already made this information public;
19.1.3information referring to the performance of this Annex, including any related disputes.
19.2Each Party agrees (i) to take all reasonable measures to store securely and keep in full confidence the Confidential Information; and (ii) not to disclose or make available such information to another, unless that recipient:
19.2.1is under a legal obligation to disclose or make available the relevant information;
19.2.2has to disclose or make available the relevant information to meet its obligations under this agreement, and the other Party (or the party providing the confidential information or affected by its disclosure) can reasonably be considered to have accepted this; or
19.2.3has obtained the prior written consent from the other Party or the party providing the Confidential Information or affected by its disclosure.
19.3These confidentiality obligations remain applicable after the termination of any applicable contract for Products and/or Services for a period of 10 (ten) years.
19.4These confidentiality obligations do not remove any more stringent obligations: (i) under applicable law, including Regulation (EU) 2016/679 (GDPR); or (ii) (if applicable) the provisions of this Annex protecting Trade Secrets.
20.1This Annex constitutes the entire agreement between the Parties with respect to its subject and supersedes all related prior agreements and understandings between the Parties, oral or written.
20.2Subject to any modifications otherwise permitted under the express terms of this Annex, any modification of this Annex will otherwise be valid only if agreed to by the Parties in writing, including in any electronic form that is considered to meet the requirements of a written document (in line with good commercial practices).
20.3If any provision of this Annex is found to be void, invalid, voidable or unenforceable for whatever reason, the remaining provisions will be unaffected and will continue to be valid and enforceable. Any resulting gaps or ambiguities must be dealt with according to the following provision.
20.4This Annex is concluded by the Parties against the background of the Parties’ rights and obligations under the Data Act. Any provision in this Annex must be interpreted to comply with the Data Act and other EU law or national legislation adopted in accordance with EU law, as well as any applicable national law that is compatible with EU law and cannot be derogated from by agreement.
21.1The Parties shall use their best efforts to resolve disputes relating to this Annex amicably and, before bringing a case before a court or tribunal, to submit their dispute to a dispute settlement body in a Member State that fulfils the conditions of Article 10 of the Data Act).
21.2Submission of a dispute to a dispute settlement body in accordance with the above provision does not, however, affect the User’s right to lodge a complaint with the national competent authority designated in accordance with Article 37 of the Data Act, or the right of any Party to seek an effective remedy before a court or tribunal in a Member State.
| User Protective Measures |
Technical and Organisational Security Measures The Data must be protected by the application and operation of technical and organisational security measures, which (without limitation) should include: Notes: Data Incident Notification and Response Notification and response measures must be prepared and operated in case of misuse, unauthorised disclosure or other security incident relating to the Data (including, without limitation, where the User identifies that it is in breach of its obligations to apply the User Protective Measures), which (without limitation) should include: |
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