When you first turn on the vehicle, you will be walked through downloading "Honda RoadSync Duo App" and how to pair it with the vehicle.
You can pair another phone to the vehicle by going to the dashboard Settings > Bluetooth > Pair New Phone

Once you have downloaded "Honda RoadSync Duo App", you can share your phone’s internet sharing by enabling Bluetooth.
Alternatively, you can also share your phone’s internet sharing by enabling Wi-Fi.
The vehicle has onboard Wi-Fi. You can go to Settings > Wi-Fi and choose the appropriate Wi-Fi network.

In the rare case where you can’t share your hotspot with the vehicle try restarting your phone. It should allow you to share the hotspot connection again.

If you turn off Bluetooth from your phone's settings, the system will not display a notification message to remind you. You will need to manually check your phone's Bluetooth settings and turn it back on to reconnect.

On some occasions, your phone might not automatically reconnect to the vehicle after turning off and on your phone. If this happens, check your phone’s Bluetooth setting and manually reconnect through "Honda RoadSync Duo App".

Notifications from "Honda RoadSync Duo App" are deemed as critical information about your vehicle therefore you will still receive notifications while you are signed out of "Honda RoadSync Duo App" in order to ensure you have the latest information about your vehicle.
If you want to stop receiving notifications you can delete the App from your device or directly restrict the notifications from the App settings.

To use the vehicle’s connected features, you need to ensure your mobile network is turned on before attempting to reconnect or use these features.

Forgetting the Bluetooth connection on your phone only removes the pairing from the phone's side; it does not disable or change the vehicle’s Bluetooth status. If you want to completely reset the Bluetooth connection, you may need to unpair your vehicle.

Using the dedicated the Riding mode switch, you can toggle between the different running modes, Econ, Standard, and Sport.

You can view the battery range in the 7-inch display of the vehicle.

After connecting your vehicle to "Honda RoadSync Duo App" via Bluetooth or the internet via Wi-Fi, the map will be downloaded. You can navigate applications by clicking up or down until you get to the Navigation app.

You can plan a route in multiple ways
1. From "Honda RoadSync Duo App", push “e:swap”, you can find and navigate to charging stations 10km from your current location.
2. From “recent”, you can navigate from recent destinations.
3. From the navigation menu on the 7-inch display.

Using the map in your Honda RoadSync Duo App, you can send the route information to your vehicle.

Ensure that your phone is connected to your vehicle. Open "Honda RoadSync Duo App"
Start a navigation session, then you should hear audio instructions.

Check the connection between your phone and the vehicle.
Make sure “unmute directions” is not on once you start a navigation session
Ensure that your headphones or bluetooth audio devices are connected to your phone.

When pairing "Honda RoadSync Duo App" with the vehicle, please grant access to Calls.
You can also grant permissions in "Honda RoadSync Duo App" by going to Settings > Media permissions

Your favorite contacts are coming from your phone’s phonebook. These will be shown in your vehicle’s dashboard. Make sure they are listed in the Favorites section of your phone to see them on the 7-inch display.

You can’t change the volume of a call from the 7-inch display.

While in an active call, go to the Call app on your 7-inch display and press left.
You can also long press the left button to end a call.

Ensure that your bluetooth headset is correctly paired with your phone.
Check the volume on the phone
Re-pair your headset, or phone.

When initially pairing your phone to your vehicle, please grant permission to the app to access your music.
You can also grant permission through the Honda RoadSync Duo app Settings

India
Spotify
YT Music
Apple Music
Amazon Prime Audio
JioSaavn

Indonesia
Spotify
YT Music
Apple Music
SoundCloud
Deezer
Samsung Music

On the music app on the 7-inch display, you can press the dashboard switch left or right to reset, play previous, or skip songs.
You can long press left and right to reset, previous or skip song

Long press up or down on the vehicle dashboard switch when a music is playing.

Ensure your headset is correctly paired with your phone
Ensure you have one of the above supported music app actively playing a song
Check the volume on your phone
Re-pair your phone to the vehicle.

The bike has various vehicle alerts listed below
○ Critical Failure, System Failure, Battery System Failure, Battery Hot
○ Power Control Unit or Motor Hot
○ Battery Hot, Battery Health Low, Battery Cold
○ Theft Alert Unit Failure (Only available in India)

If there is an update on the vehicle 7-inch display, you will see a notification on the dashboard.
In the vehicle 7-inch display, you will see a notification: “New Software Update” or “New Firmware Update”. Press the key Down, and then you will be able to access the software update contents. You will be asked to connect to the internet to download the update and install it.

On the 7-inch display, go to Settings > Themes. You can choose Auto, Dark, or Light themes.

On the 7-inch display, go to Settings > Themes. You can select Auto brightness or manual set brightness.

On the 7-inch display, go to Settings > Language & Time. You can select 24 or 12 hour formats.

On the 7-inch display, go to Settings > Language & Time. You can select English(US), English(UK) or Bahasa.

Check if your bluetooth is turned on in your phone
Turn your ignition on and off
Turn your bluetooth on and off
Try to connect your phone again
Try to open your RoadSync Duo app again

You can reboot the 7-inch display with the following key sequence.
For 15 seconds hold up on the dashboard switch then for 15 seconds hold down on the switch.

Your location relies on GPS (Global Positioning System). This requires line of sight to satellites that might get blocked or interrupted depending on where you are. Here are some factors that might affect determining your current location.
○ You are in a tunnel
○ There are large structures above you
○ The area is surrounded by tall buildings
○ The area has poor reception.
○ Try changing your location to establish a connection with GPS.

Please connect the vehicle dashboard to the internet using Wi-Fi.
Restart the vehicle dashboard (Settings > System > Reboot) and when the dashboard starts, reconnect to the Wi-Fi.

The clock is initialized via GPS. Move to an area with better GPS reception.

You can reboot the dashboard software by navigating to System > Reboot
You can also reboot the vehicle dashboard with the following key sequence on the dashboard switch.
For 15 seconds hold “up” on the switch then for 15 seconds hold “down” on the switch.

If you want to restart the vehicle dashboard and remove any existing data, you can do a factory reset.
You can factory reset the dashboard software by navigating to System > Factory Reset
Using the dashboard switch:
For 15 seconds hold “up” on the switch, then for 15 seconds hold “select” on the switch
A message will appear “Please continue with the sequence for factory reset. All user data will be lost.”
For 15 seconds hold “down” on the switch

In your vehicle dashboard go to Settings > System > Restart Theft Alert Unit

The app supports both Google and Apple accounts to sign in.

The app will prompt you to choose the Google Account you wish to use if multiple accounts are detected on your device.

Yes, you can sign out from the app settings and sign in again using a different account.

Yes, you can choose to use Apple's private relay service to hide your actual email address.

In "Honda RoadSync Duo App" go to Account > Delete Account

Tap the “Locate” button in the bottom-right of the map view to center the map on your location or a combined user and vehicle location if connected.

Upon pairing "Honda RoadSync Duo App" to your vehicle, the map will be downloaded. On the 7-inch display, you can go to the Map application to view the map.

Yes, the Map View works without a vehicle connection, and route calculations will use the vehicle's last known location.

The default starting point is the vehicle location, but users can modify this to set either their location or the vehicle's location as the origin.

The map is only available after you have successfully paired your vehicle with the app.

Yes, you can plan routes without a vehicle connection. The starting point will default to the last known vehicle location and can be changed. You will need to initially download the map to your bike by pairing it to "Honda RoadSync Duo App".

Tap on the map to view points of interest (POI) details and select "Add Stop" to include it as a waypoint.

By default, routes avoid tolls, unpaved roads, and cash-only tolls.

It indicates that your current battery level is insufficient to reach the destination. Adding a battery swap station can resolve this issue. Battery swapping available in select countries

Displaying a battery percentage above 100%, highlighted in red, is a way to clearly indicate that your current battery level is insufficient to reach your planned destination. It emphasizes that you are beyond the range for completing the route with your available charge.

The navigation settings are handled by either "Honda RoadSync Duo App" or the vehicle dashboard.
If you share a route from "Honda RoadSync Duo App" to the vehicle dashboard, the navigation settings in "Honda RoadSync Duo App" will be followed.

Navigate to Account > Ownership > Digital Warranty. The warranty status will be displayed as either "Under Warranty" or "Out of Warranty."

Contact your dealer to verify and correct any discrepancies in your warranty information.

The next service date or mileage will be displayed under the Next Service Date/Mileage section on the Vehicle Info tab.

Yes, by clicking the link provided for all previous maintenance records, you can view details of each past service.

Contact support to ensure all maintenance records are correctly updated and synced with your app.

Make sure push notifications are enabled on your device settings for the app and check in-app settings to confirm notification preferences are active.

Schedule an appointment with your authorized service center at the earliest convenience to address any overdue maintenance.

Yes, you can call a dealership directly or open its location in maps using the provided buttons in the list.

Navigate to Account > Owner's Manual and tap the link to be directed to the Honda Motopub website.

Yes, you need an internet connection to access the link and view the manual online. However, you can download the PDF for offline access.

Yes, once you download the PDF file, you can print it for easy reference.

Go to the Settings > Bluetooth > + Pair new vehicle

Yes, you can pair multiple vehicles by repeating the pairing process for each one.

Go to the phone’s settings, find the hotspot option, and enable Bluetooth tethering. You can also contact your mobile network provider.

A vehicle can pair to up to 10 phones

Ensure that your bluetooth is on.
Restart your phone and bike and try again.

A QR code needs to be scanned from the vehicle dashboard by "Honda RoadSync Duo App" to establish pairing. Please grant camera permissions to the application.
You can also enable this permissions from Settings > Camera

If you are redirected to the Connection & Sharing settings screen instead of the Portable Hotspot configuration screen. Navigate to the Portable Hotspot settings and turn on Bluetooth tethering.

On the Home screen, tap the "Add Vehicle" button and follow the registration steps.

Yes, you can add and manage multiple vehicles through the Account section.

There is no option to refresh data manually. We aim to provide the latest available data at any time.

Notifications are accessible through the notification panel indicated on the bottom.

Honda determines recall urgency based on potential impact on safety and functionality.

Immediately arrange a visit to an authorized dealer for inspection and necessary repairs.

Alerts follow a hierarchy based on criticality, as detailed in the Vehicle Alerts section.

No. There is no carry over of data, only new alerts will be received.

Contact your authorized dealer for a compliant invoice.

Yes, you can add multiple vehicles by repeating the registration process.

The app sends alerts for potential theft when the vehicle moves more than 60m without Bluetooth connection.
Alerts are hidden from the vehicle detail screen once Bluetooth reconnects with the vehicle.

Consult your dealership for assistance in correcting tracker issues and reactivating the service.

As an owner of the vehicle, yes, live tracking allows you to monitor the vehicle’s location continuously once activated.

You should visit a dealership to stop your subscription.

There are two types of alerts: Fall Alert and Potential Theft Alert.

A fall detection alert is displayed if the vehicle falls over.
If the fallen vehicle then moves more than 60m, both fall and theft alerts are displayed.
Both alerts remain active until you reconnect with the vehicle.

It could mean the Theft Alert Service system can't communicate or hasn't been started.

Please go to your dealer to renew your subscription.

When your subscription is renewed, it should automatically reflect in the app's Theft Alert Service tab.

Make sure you are within the area of coverage of your network and reception signal is of good quality. If the issue persists please try connecting to Wi-Fi or using a different network.

Navigate to Vehicle Settings and select the "Name" option to enter your preferred vehicle name.

The app will default to English (US) if your device’s language setting isn’t supported.

Currently settings are not maintained after signing out and users will have to manually adjust settings after signing in.

Stop using the vehicle immediately and visit an authorized dealer.

OTA (Over-The-Air) notifications are push messages sent to users' mobile devices to inform them about available software updates for their vehicle.

Notifications are sent via the app when updates are available. Check regularly for new software releases.

No, you won’t be able to revert to previous versions of the application.

Depending on your internet connection, the update can take from 20 - 60 minutes.

Yes, both rider and owner accounts should receive OTA notifications for their associated vehicles.

Tapping an OTA push notification should navigate you to the Vehicle Info screen in the app.

Android: The last 5 versions (e.g. Android 10-14)
iOS: The three latest versions (e.g. iOS 15-17)
Fully supported Android devices
Motorola Edge 40
OnePlus 12
OnePlus Nord CE 3 Lite
OPPO A5 2020
Oppo A77
Pixel 3
Pixel 6a
Realme 12
Realme 6 Pro
Redmi 12 5G
Samsung note20
Samsung Galaxy S22 Ultra 5G
Vivo V15 Pro
Vivo V23 5G *Some features may not be supported
Xiaomi 13T Pro
Xiaomi Mi A2
In addition, the smartphone must support Bluetooth BLE 4.2 or higher.
* Compatible smartphone models may change depending on the OS update status.
* Operational testing has not been performed on all smartphones.
* We will support more smartphone models through app updates.